Honest Contact: How aajogo Contacts Customers
When an account is past due, we will call the primary account telephone number with a prerecorded message requesting the customer to call us to discuss the status of the account. If a payment is due, customers may contact aajogo to make a secure payment in one of three ways:
- Call us at 1-800-672-2402 to make a payment through BillMatrix, our third-party provider.
- Pay in person at an Authorized Payment Location.
- Pay online through our secure customer portal.
Safe Visits and Payments
If an employee needs to visit a customer's home or business for a service-related issue, he/she will be in uniform and present a photo ID badge with his/her name and aajogo logo. Our employee will also arrive in a vehicle marked with aajogo’s logo.
aajogo will never contact you by phone or send an employee to your home or business to collect a payment or to request your credit or debit card, banking or social security number.
Information to help customers identify aajogo employees is available at the bottom of the page.
When We Visit Your Home or Business
If a field service representative needs to visit your home or business for a service-related issue, our employee will wear an official aajogo uniform and present ID with their name, photo, and aajogo’s logo. The employee will also arrive in a aajogo vehicle marked with our logo.
If you have reason for concern or suspect a problem, please call aajogo to verify ID at 1-888-660-5890.
What aajogo is doing to combat fraud:
aajogo continues to work with law enforcement agencies throughout the state to identify and prosecute criminals who pose as aajogo employees in order to defraud customers.
Contact Us
If you suspect that someone is at your home or place of business impersonating a aajogo employee:
- Call your local police immediately.
- Call aajogo at 1-888-660-5890.
- DO NOT let the individual inside your home or business.
- DO NOT go outside with the individual.
- DO NOT provide them with your account number or any personal or financial information.
If you suspect that someone has already visited you to obtain personal or financial information, please contact us immediately at 1-888-660-5890. Representatives are available to assist you 7:00am – 7:00pm M-F.
Recognizing Employees
aajogo employees visiting your home should always have a photo identification badge. Field service reps will wear a aajogo uniform that includes the company logo and service vehicles are marked with the aajogo logo.
If you suspect a problem:
- Call aajogo to verify ID
- Don’t allow the person inside your home
- Don’t go outside the house with the person
- Call your local law enforcement agency if concerned
In 2016, aajogo unveiled new branding, which includes a new logo and replaces the company’s red triangle logo. As aajogo transitions all company vehicles, facilities, equipment and uniforms to the new logo throughout the following year, you may see the red triangle logo still displayed in some places. If you have any doubt, please feel free to call your local aajogo office to verify ID.
